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All products and services provided by POEM STORE are carried out exclusively on the basis of the conditions listed below. No other conditions on the part of the Client shall apply unless agreed with POEM STORE in writing.

 

ORDER

 

The order is carried out only on the absolute prepayment on our website. After placing the order, you will receive a notification by e-mail. Order processing time - 24 hours. To edit an order after placing it, you should send an email to poemstudiopost@gmail.com.

 

PRICES AND PAYMENT

 

The prices indicated on the website at the time of the order are valid for the requested goods and services. Product prices do not include shipping costs.

 

Payment for the order is carried out online in a way that is convenient for you - Visa, MasterCard and the Payment System "Mir". It is also possible to pay via PayPal - the most reliable online payment processing company. *

         

* The service of payment via the Internet with plastic cards is carried out in accordance with the Rules of international payment systems Visa, MasterCard, PayPal and the Payment System “Mir” on the principles of confidentiality and security of making a payment, which uses the most modern methods of checking, encrypting and transmitting data through closed channels communication.

No personal contact details provided to us in the process of placing an order and payment will not be available to third parties.

 

Write-off of payment is made at the time of purchase, regardless of the country of the recipient.

 

DELIVERY

 

Delivery in Moscow and Moscow region

- carried out by EMS courier to the address you specified. Shipping cost - 4 euros.

Delivery in Russia

- carried out by EMS courier to the address you specified. Shipping cost - 8 euros.

 

International delivery

- carried out by EMS courier to the address you specified. Shipping cost - 25 euros. Please note that international orders may be subject to customs duties, imposed by the government of the destination country. POEM STORE does not control the payment and amount of customs fees, and is not responsible for any additional fees imposed on the Buyer by the country of destination.

 

RULES FOR EXCHANGE AND REFUND

 

Return and exchange of goods is carried out by prior agreement with POEM STORE. The return or exchange service is available for 14 days from the date of purchase. Products are accepted only when you save the presentation and all labels. In case of violation of the presentation of the purchased products, POEM STORE has the right to refuse the Buyer to return or exchange.

Upon receipt of the goods of inadequate quality due to manufacturing defects, the Buyer may return or exchange it for similar goods, provided it is in stock or request a refund of its full value.

 

POEM STORE has the right to refuse the buyer to exchange or return the goods, if he believes that the detected deficiency is a result of improper use of the goods. In the event of a dispute regarding the quality of the goods or the reasons for the occurrence of deficiencies, POEM STORE takes the goods from the buyer and conducts an examination. The buyer has the right to participate in the verification of the quality of the goods and to challenge the expert opinion in court. If, as a result of the examination of the goods, it is established that its defects have arisen as a result of improper operation, the buyer is obliged to reimburse the costs of the examination, as well as the costs of storing and transporting the goods associated with its performance.

 

POEM STORE is not responsible for any loss or damage of returned goods during transport from the customer.

Therefore, it is highly recommended to use only a reliable shipping company with a tracking system.

All expenses incurred as a result of an exchange or refund (i.e. shipping, duties and taxes) are the responsibility of the client.

In the event of an exchange, the client will need to pay for additional transportation.

Ensuring the accuracy and correctness of transportation, while preserving the presentation of the product and all its labels, is the responsibility of the client.